![]() Select "I have a problem with an item I purchased".įollow the instructions to finish opening your dispute.Īfter the dispute is opened, you have 20 days to communicate with the seller. Select the transaction you want to dispute, and click Continue. If you’re unhappy with an item/service you received, or if you didn’t receive any item/service at all, you may be able to open a dispute for the payment. Use the email address provided to email the recipient and ask for a refund. If the status of your payment is "Completed", you need to request a refund from the recipient. Here's how to report an unauthorized transaction:įollow the steps to report the transaction.Īfter you report the unauthorized transaction, change your password to better protect your account. ![]() Upon completion of our investigation, you are 100% protected against payments we confirm are unauthorized. If you suspect that someone has made an unauthorized transaction using your PayPal account report it to us and we will investigate. How do I stop a payment I did not authorize? Here’s how to cancel an unclaimed payment:įind the payment you want to cancel either on your Summary or Activity page.ĭ. If the payment was made without your permission or you wish to file a dispute against the seller please skip to step 4 and 5. You can only cancel a payment if the status is "unclaimed" or "pending". The remaining amount is refunded to your PayPal account. If you paid using a credit card and your PayPal account balance, the amount paid with a credit card is refunded to that credit card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account. Most refunds to cards will complete within 7 working days, but depending on the card issuer it can take up to 30 days. If you paid using a credit card, the money is refunded to that credit card. Due to bank processing timeframes, these refunds can sometimes take 7 working days or more to complete. After you have received the refund, you can withdraw money from your PayPal balance to your bank account. ![]() If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. Where is my refund, and how long will it take to complete? Here’s how to find the seller’s contact information:Ĭlick the payment on your Summary page (or find it on your Activity page).ī. If it’s been more than 7 business days since you requested your refund, please contact your seller to find out why your refund is still pending. ![]() Please note that this date is only an estimate and it may take longer. You can find an estimated clearing date on your Transaction Details page. Depending on the banks involved, it can take up to 7 business days for a refund to appear in your PayPal account. We start to process your refund as soon as the seller sends the refund to you. Why is my refund pending, and how long will it take to complete? If these do not answer your question, please reply to this email and our customer service team will be happy to assist you.Ī. Based on your selection, we’re sending you this automated response with more information on refunds to your PayPal account. If the store Bestbuy reimburses me directly in my Paypal account, the funds are directly in my TD bank or I have to wait 7 days before seeing this amount of money in my TD bank account? I buy item from BestBuy online by Paypal payment via TD Bank. If you have any further questions or concerns, please give us a call at 1-86 or simply reply back to this email and we will be happy to assist you. Please accept our sincerest apology for any inconvenience this may cause you. Please refer to our website for further details on our Returns Policy. Best Buy will gladly give you a full refund or exchange in any retail store location or via a Return Merchandise Authorization (RMA) that will allow you to return your products by mail at no cost to you. Please be kindly advised that items sold by Best Buy Canada can be returned for any reason if you are not completely satisfied. We're sorry to know you received the wrong item.
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